(USA-TN-Memphis) Customer Advocacy Technical Support Analyst / Customer Portal/PublicDocs Microsite application - Web Design Specialist 2

Responsible for the overall appearance and function of websites. Provides for the delivery of content and message in a web environment

Provides technical support and administration of the software infrastructure for the implementation and maintenance of company's digital efforts. Designs and maintains web pages/digital interfaces/applications. Develops user interface features, site animation and special effects. Coordinates wtith web content developers to ensure the delivery of the content and emssage is accurate. Define user requirements, create detailed specifications and develop usability plans . Create user task flow diagrams and functional design specifications. Create prototype interfaces for testing, analysis, and review to ensure technical business needs are met with user interface design

Job duties are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years related experience. E-business Internet practical know-how. Intermediate working knowledge of HTML, Javascript, and CSS required. Corporate web design experience also required.

*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*

*Customer Advocacy Technical Support Analyst / Customer Portal/PublicDocs Microsite application*

*Preferred Qualifications*

Are you interested in being part of a new, exciting, and fast-paced team within Oracle Consulting? At Oracle Consulting, we deliver industry-leading solutions utilizing their experience and the most sophisticated Oracle product access, capabilities, methods, and tools across diverse industries and geographies.

*_Department Description:_*

The Customer Advocacy Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS). This unique opportunity was designed to be a key part of the future of Oracle Consulting team, and help shape the services we provide for the benefit our customers and employees.

*_Position Overview Technical Support Analyst:_*

This position is for supporting Customer Advocacy as a Portal Develop for the new Customer Portal/PublicDocs Microsite application. Applicant should be strong in Web Development, CSS & HTML. Bonus is the applicant has working experience with Oracle WebCenter Portal and/or Oracle Content and Experience Cloud; UI screen design and Customer Experience Design. Experience in development of Process Cloud extension components (task flows, data control) with integration with Databases, Web Services is a plus. Should have strong creative skills along with good technical and design skills

*_Job Responsibilities:_*

* Create fast, easy-to-use, high-volume of production level Customer facing Portal content applications with the intent to enhance future capabilities exposed to the customer user base.

* Demonstrate strong follow-through and consistently keep commitments to customers and internal executives and partners.

* Develop and provide functional database interactions, and further security capabilities; Examples include Double Authentication, Oracle SSO, and REST API extensions to Oracle APEX Database, and other Data Management Web Services.

* Ensure that each customer Portal is handled with a consummately professional attitude and the highest possible level of service.

* Take ownership and responsibility for support requests where and when required.

* Review urgent and critical incidents for quality.

* Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training and an absolute focus on resolving customer cases as quickly and effectively as possible.

* Participate in projects that enhance the quality or efficiency of support.

* Participate in system and release testing, as needed.

* Work with Oracle Development/Support Development for Web/Cloud product-related issues.

* Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic, and do whatever it takes to get the job done).

*_Candidate Profile:_*

Oracle Consulting is growing its Customer Advocacy Team. As part of this team, you will learn the latest Cloud based Customer Portal technology and help influence customer satisfaction, supportability, and help grow our referenceable customer base.

As a Portal microsite designer on the Advocacy Team, you will be responsible for deploying our Customer portal and content for new consulting projects. The Customer Portal will tie into our new Customer Knowledge and data feedback generation tools, and will be responsible for distributing access to a community of Project Managers, Project Leaders, Executive Sponsors and the Quality Assurance Director.

Portal Developer is responsible for developing front end digital capabilities that communicate with the Oracle Cloud Core web-applications through Cloud, offering new functionalities to the Consulting Customer community.

The role works closely with the Consulting Leadership and First-Class-to-Cloud Project Management Team leaders, as well as other Oracle teams, and will directly involved in the kickoff portion of Integration/Implementation projects.

If you are interested in joining the Advocacy team for a Customer-facing product in its early stages and help shape the future of Customer Portal Cx customers alike, then this is the place to be. If you believe you meet the requirements below, we would be interested in finding out more about you.

*_ As a Portal Develop you will be expected to have:_*

3 years of Developing and Delivering Customer Microsite/Portal solutions in Content and Experience Cloud

Skills in using industry standard web-publishing tools and techniques.

Build intuitive, and responsive interfaces for web applications using JavaScript, HTML5, and CSS frameworks

Understanding and working knowledge of Oracle Eloqua and Oracle Responsys is a definite plus


* Excellent communication skills, regarding being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel.

* Well-developed listening skills, with the ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.

* Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to resolution as quickly as possible.

* Do your best to ensure any customer project success.

* Able to work well with limited daily supervision.

* Process orientation preferred.

* Self-starter and Detail Oriented.

*_Technical & Analytical_*

* Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting.

* Ability to synthesize the "big picture", frequently working with incomplete and ambiguous data.

* Creative use of analytical tools for diagnostic processes

* Knowledge in one of the following areas is an advantage: Cloud Publishing, HTML, XML, Java, J2EE, Oracle ADF, SOA and Web Services.


* B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and

* Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

*_Top 4 skill sets/technologies in the ideal candidate: _*

1. Strong content publishing knowledge

2. Excellent communication skillset

3. Exceptional technical troubleshooting skills

4. The desire to learn new technologies and methods

As a member of the Customer Advocacy organization, your focus is to deliver creative Customer Portal publishing solutions to the Oracle Consulting customer base. This involves understanding the post-sale non-technical nature of the project via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Customer Portal Sites and Services. A primary point of contact for Customer Portals, you are responsible for facilitating the design and integration of Portals, while providing assistance to internal Oracle employees on a diverse number of customer situations and issues related to content for Portal Microsites.

As a Techical Analyst you will be the team interface to Customers, Project Managers and the ISM, for resolution of problems related to the installation, publication and maintenance and use of Oracle Customer Portals. Have an understanding of all Oracle Cx products in their competencies and in-depth knowledge of Content and Experience Cloud. Also, you should be highly experienced in Web Content Management platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer and microsite issues.

Job duties are varied and complex utilizing independent judgment. May have creative publishing lead role. 4-7 years experience with Website CMS products or five years experience with Oracle Marketing Cloud Publishing products and have a technical degree i.e., Bachelor Arts Degree with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of CMS Applications at a functional and technical level (preferably Oracle)

*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*

**Job:** **Marketing*

**Organization:** **Oracle*

**Title:** *Customer Advocacy Technical Support Analyst / Customer Portal/PublicDocs Microsite application - Web Design Specialist 2*

**Location:** *United States*

**Requisition ID:** *190006LC*

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Greater Memphis, TN Area
May 21, 2019