(USA-MO-Sedalia) Inbound Help Desk Technical Support
Inbound Help Desk Technical Support Location: Sedalia, Missouri Job Responsibilities: + Take inbound phone calls from internal and external customers supporting yearbook and student planner web applications. + Remain diligent to customer satisfaction by ensuring problems result in a resolution for all parties. + Accurately log all technical calls. + Review call logs. Analyze patterns and recommend additional training for staff and customers. + Create and update materials in support of programs offered for school yearbooks and student planners. + Act as liaison between customer service and web development team to ensure that web applications are operating at optimum level, and updated when appropriate. + Be able to successfully work with others in a positive, cooperative manner in a team- oriented environment to accomplish the company’s goals. + Must be able to work in a fast paced, stressful environment. + Perform other related tasks as assigned and abide by all company policies. Desired skills: + High School education or equivalent. + 2 years in customer service. + Knowledge of fonts. + Knowledge of external support devices (Jump, Zip, CD drives). + Knowledge of desktop & publishing software (Photoshop, InDesign, Publisher, Illustrator and Excel) + Knowledge of printing process + Ability to interact with customer over the phone + Ability to talk to customers through difficulties without displaying frustration. + Ability to problem solve through deductive reasoning and trial/error. + Knowledge of Macintosh and Windows operating systems. Celebrating over 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Jostens is an Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.