(USA-WA-Seattle) Customer Engagement Manager II

What's the role?Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services.We are looking for a Technical Support Engineer to join our team. In this role, you will work with customers to help them solve location business problems and accelerate value derived from HERE's products and services. The ideal candidate is passionate about customer success, excited about learning new technologies and loves sharing knowledge with others. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.* Provides expert, fast, and effective resolution to customers' technical issues. Operates as the go-to technical expert for HERE products.* Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.* Manages incident response and escalation. Facilitates root cause analysis.* Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.* Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.Who are you?* 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.* Degree in Computer Science, Electrical Engineering, or related fields.* Solid experience with SQL, ArcGIS, Oracle, DBMS is required. Experience with spatial databases is a plus.* Experience with Java, C++, Python, and web development recommended. Proficiency with networking concepts such as DNS, HTTP, SSL, OSI Model, and TCP/IP.* Mobile Application Development experience, APIs, SDK (iOS/Android) required.* Experience with Unix/Linux, cloud technologies such as AWS's EC2/ECS, S3, ELB, SNS/SQS, CloudWatch, etc.* Full-Stack developer skills: front-end, back-end, database, software design, webservices, microservices including CI/CD processes and tools such as Git, Gerrit, Jenkins.* Strong problem-solving, analytical & troubleshooting abilities including Log & Data analysis in multi-user, high availability platforms.* Incident and escalation management experience in 24/7 mission critical systems.* Familiar with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.* Self-starter and proven record of executing in fast-moving, cross-functional environments.* Demonstrated organizational and data driven, analytical skills.What Do We Offer?* Challenging problems to solve* Work that makes a difference in the world* Freedom to decide how to perform your work* Variety in the types of projects you work on* Feedback so you will know how well you are doing* Collaborative, Supportive ColleaguesMake HERE your destination, we are just getting started. Apply now!HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.#LI-KH1 #LI-RemoteWho are we?HERE Technologies is a location data and technology platform company. We empower oTo view the full job description,&nb

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Greater Memphis, TN Area
Sep 25, 2021
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